Official Look Lens support

Help that gets you back to your style.

Find the right support path for your account, AI scan, wardrobe, Community experience, or subscription.

Email Look Lens Support

Before you contact us

Four quick checks can solve common issues.

01

Check your connection

Make sure the device has a stable internet connection.

02

Update the app

Install the latest Look Lens and system-service updates.

03

Confirm the account

Check that you are using the intended Look Lens and store accounts.

04

Reopen the screen

Close the relevant screen, open it again, and retry once.

What to include

Details that help us understand the issue

  • ✓Your Look Lens account email
  • ✓Device model and operating-system version
  • ✓Look Lens app version
  • ✓The exact screen, action, and error message
  • ✓A screenshot with private information removed

Protect your information

Keep sensitive details private.

Never send your password, full card number, security code, one-time verification code, or government identification.

Choose a support path

Go directly to the right resource.

Account deletion

Delete your account and associated data.

Billing & subscriptions

Trial, cancellation, renewal, and restore guidance.

Safety report

Report content, harassment, or child-safety concerns.

Still need help?

We’re ready to take a closer look.

Ordinary requests are reviewed within 1–2 business days. Safety reports are prioritized by severity.

azdesignin@gmail.com