Official support

How can we help?

The in-app Help & Support center contains searchable guides for every major feature. Use the resources below when you need direct assistance.

Email Look Lens Support

Before You Contact Us

  • Confirm the device has a stable internet connection.
  • Update Look Lens, Google Play or the App Store, and system services.
  • Confirm you signed in with the correct Look Lens and store accounts.
  • Retry once after reopening the relevant screen.

Include These Details

  • Your Look Lens account email.
  • Device model, operating-system version, and Look Lens app version.
  • The exact screen, action, and error message.
  • A screenshot when helpful, with private or payment information removed.

Never send your password, full card number, security code, one-time verification code, or government identification.

Common Support Paths

A

Account deletion

Delete an account and associated data.

 B

Billing

Trial, cancellation, renewal, and restore.

 C

Safety report

Report content, harassment, or child-safety concerns.

Response Time

We aim to review ordinary support requests within 1-2 business days. Safety reports are prioritized by severity. Account deletion requests are generally completed within 30 days after verification.

Contact Details

General and privacy support: azdesignin@gmail.com

Child-safety reports: azdesignin@gmail.com